FAQs
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What makes Tun Up Hot Sauce unique?
Tun Up offers a blend of heat and tropical flavors, using all-natural ingredients, no preseravtives and a blend of Habanero Peppers as well as Ghost Peppers and Carolina Reaper Peppers.
All of our Hot Sauces boast NOT only Heat but Flavour!
Every batch of hot sauce is made using the exact same ingredients and they are all small batches to guarantee the same quality every time!
Which products are available?
Options include Hot Sauces like Ghost Pepper Mango, Blueberry Reaper, Mango and Pineapple Flavours.
Where can I buy Tun Up Hot Sauce?
You can purchase our hot sauces on our website and at any one of our select local retailers. Check the store locator.
We also offer FREE Delivery in the Mississauga Region (Min Purchase is required) based on location.
Or you can pick up for free as well at Dixie/Bloor in Mississauga.
Is our hot sauces gluten-free?
Yes, all our sauces are gluten-free.
Do you ship internationally?
Currently, we ship within Canada/USA and select International locations.
What is the Scoville Level of the Hot Sauces?
Because every fresh pepper and even every oven dried pepper varies in heat, every batch of sauce is different in heat level, even if the recipe isn't changed.
When a company gets a Scoville test done for one batch of sauce, then claims that heat level for years to come, the only thing that's guaranteed is that it is NOT accurate.
It's either milder or hotter, but statistically improbable to be that exact heat level again.
No two people will share the exact same experience when it comes to how hot they think the hot sauce is, this is simply because every person's pallet is different. For example I may consider our Blueberry Reaper Hot Sauce to be rated as a 7/10, where as you may consider it to be a 9/10 or higher, this is because we are all created differently thus our pallets will react differently to each Hot Sauce.
Are your products vegan-friendly?
Yes, all Tun Up Hot Sauces are vegan.
How can I contact customer support?
ou can reach us at sales@tunuphotsauce.com or call +647-713-7685.
Are your Sauces Nut Free?
Yes all of our Hot Sauces are 100% Nut Free.
Why do some of the bottles look or taste different?
Despite the fact that we make every batch as a small batch, and the ingredients and recipe is always the same, it is perfectly normal for a bottle to be brighter in colour, hotter, or a bit milder in heat - it's the nature of a natural product made from produce!
Our Habanero peppers are purchased from a Canadian Farmer and growing conditions change all the time, the hotter peppers such as the Carolina Reaper and Ghost Peppers are oven dried and imported from overseas or in the USA, the reason for this is to ensure that we can provide these hotter hot sauces all year round. Hotter peppers when imported can easily be out of stock and very hard to obtain. This ensures that we can always provide for those that like it very hot or extremely hot.
The Habaneros can be affected by the days of sunlight, how much rain fell that season, if wind stressed the plants, all these factors change the produce.
Common variances are:
The Heat Level of peppers.
Depth of colour in peppers and
Fleshiness of peppers (affects sauce thickness even if same weight is added to recipe)
Potency of garlic, onion.
Sweetness of carrots, onions, peppers, and fruits.
We understand that our customers want the exact same sauce they loved last time, and we strive to always achieve this and we do our very best, but also embrace the variance in beautiful natural produce that we create our sauces with - it's part of the exciting world of flavours and food!
Do you use a co-packer or 3rd party to make or package your Hot Sauces?
No, we do not.
We make everything in a commercial kitchen right here in Mississauga ON, Canada.
It is a process and from the recipe development to sealing of the bottles and finally to the shipping to your doorstep, we do every part of the process ourselves to ensure you get the best product and the best service experience possible.
No co-packers - No fulfillment centers - No remote customer service reps.
Call or e-mail us, you're talking to the team that designs it, makes it, and ships it, we do it all!!
Do I need to refrigerate my Hot Sauce after opening it?
We do recommend refrigeration once open simply because of the fruit content in our Hot Sauces.
However we have had our Hot Sauces lab test and they have a very low ph (Below 4.0), which means they are generally quite stable.
If you have as many hot sauces as I do, they might not all fit in the fridge, and if you choose to keep them in the pantry, there's definitely no harm in doing that.
Do you offer free shipping?
Yes we do, we offer free shipping on orders across Canada that are $75 or more.
Do You offer free delivery?
Yes we do in the Mississauga Region, we offer free delivery on orders within a 25km radius that are $60 or more.
If you are outside of the 25km radius please just email us with your address at sales@tunuphotsauce.com and we will work it out that you can still get your Hot Sauces at a discounted rate for delivery.
Is there anywhere I can pick up the Hot Sauces for Free?
Yes Absolutely, you can come by us which is located at Dixie/Bloor in Mississauga or you can check out the Store Locator and grab a bottle from any one of the Retail Locations that sell our Hot Sauces.
How long will my order take to be shipped?
All orders are generally shipped out within 24 hours unless your order is placed on a Weekend or Holiday, but we strive to always get the orders out as quickly as we can, if you are anything like me you want want your order ASAP and we can appreciate that!
What is the expiry date for your Hot Sauces?
We have a 2 year best before date on our sauces, but even then, they are not expired from a food safety point of view.
Our sauces all have a ph well below 4.0, and are tested on a per batch basis.
The flavor actually improves greatly as the sauce matures.
Sauces can of course fade in color and settle, but this does not affect flavor or food safety. We always recommend shaking the bottle before serving to ensure the best quality every time.
Of course food safety is paramount, and we have always featured batch traceability with our batch codes that are unique to every production run. We can trace the day, month, and specific cooker batch of each and every bottle.
How do I purchase wholesale or become a seller of your products?
Simply send us an email to sales@tunuphotsauce.com or fill out the contact us form and provide details of your location, what products you are interested in and we will get back to you on wholesale pricing.